Shipping / Delivery
Rooftop Tents ship via LTL Truck Freight and will ship separately from any other items in your cart.
Please allow 2-3 business days for your Tent to be palletized and picked up by the freight company. You will receive a tracking confirmation as soon as your shipment is picked up from the warehouse.
Freight/Delivery times are 7-10 business days from our warehouse to the Destination Terminal.
Final Delivery is by Appointment, please provide the best phone number on your order to avoid any missed calls which will delay your delivery. Please note that the available delivery days will vary based on the distance from the Destination Terminal and the Final Delivery address (your shipping address), if you are in a rural or remote area, the carrier may only service your area once a week.
Do NOT miss your delivery once scheduled or you will be charged for rescheduling. We get charged and will pass the charge on to you.
For residential deliveries: The courier will only deliver to the sidewalk, driveway, or garage. A valid telephone number must be provided at the time of purchase. This needs to be a number that you can be reached at in order for the delivery driver to schedule a delivery time. Failure to provide a valid telephone number will result in your tent not being shipped until we can make contact with you.
If you cannot arrange to be available or fail to respond to the carrier, your tent will be returned to our warehouse and the return freight charges will be applied to your credit card.
Receiving and Inspection. You have a 15-minute window to inspect your shipment before signing and accepting the delivery. Please take pictures of the shipment before your sign and accept delivery.
If your tent is Not received Strapped on a Pallet, REFUSE the shipment, and call us immediately at 866-220-0171, we will process a replacement shipment at once.
If there are any holes in the box, look in the hole to inspect if there is any damage to the tent. If there is any Visible Damage to the Tent, REFUSE the shipment and call us immediately at 866-220-0171, we will process a replacement shipment at once.
Note any Damage (crushed corners, scuff marks, tears) to the box on the BOL Before Signing for your delivery.
Lastly, please open and inspect the tent As Soon As Possible. If any damage is found once you open the packaging, stop, and take pictures. Make sure to take pictures of the packaging, the tent, anything that will provide context for the damage. Concealed damage and missing parts must be reported within 72 hours of delivery. After 72 hours we are not able to file a claim with the carrier and our options to repair or replace your tent will be limited.
Boxed Trailhead - 58 x 49 x 11 x 130 lbs
Pallet - 60 x 50 x 4 x 68 lbs
Total Shipped - 60 x 50 x 15 x 198 lbs
